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AfricaVend(“AV”) Online Privacy Policy (Last updated December 12, 2014)AV has established this Privacy Policy to explain how it protects and manages the personal information that it collects from you (the customer) online.  

Your use of the AV site and/or your registration for AV products and services constitute your consent to the terms of this Privacy Policy.  If you do not agree to the terms of this Privacy Policy, please do not use the AV site. 

AV may occasionally update this Privacy Policy.  When it does, AV will also revise the “last update” date at the top of this Privacy Policy.  In addition, AV will seek a customer’s prior consent, by email, for any new uses or proposed disclosures of information collected from the customer prior to the change.  AV will notify customers by email of changes to this policy that will affect information collected from them in the future.  In certain circumstances, however, AV will not inform and obtain the consent of the customer, such as in connection with an investigation of a breach of an agreement, contravention of laws, an emergency where the life, health or security of an individual is threatened, the collection of a debt or in compliance with the request of a law enforcement agency or a court order.

A customer may withdraw his or her consent for collection, use and disclosure at any time by sending an email to unsubscribe@africavend.co.za.  Please note that, if you do, AV may suspend its provision of products and services to you.  When you unsubscribe, if you fall within the guarantee period for any AV product and you request a refund, the guarantee will be honoured.  


AV collects, at the time of your registration and your sign-on to its web site, certain “personal information” (information that personally identifies you) including but not limited to your name, email address, home or work address, telephone number, and information about your computer hardware and software (e.g., IP address, operating system, browser type, domain name, URL, access times, and referring web site addresses). 

AV has implemented this Privacy Policy to protect personal information received from its customers, and to respond to any inquiries.  The Privacy Policy also provides that AV will use appropriate contractual means to establish a comparable level of protection for personal information which is sent for processing by third parties on InfoVend’s behalf.  

AV has designated responsibility for your personal information to its Privacy Officer, who ensures compliance with the principles in this Privacy Policy.  Other AV individuals may be delegated to act on behalf of the Privacy Officer.


AV collects and uses personal information for the following Identified Purposes:

(c)   to fulfil your requests for products, services or information; 

AV also uses personal information in an aggregate form (i.e., not individually attributable to you) for its business analysis, operational, marketing and other promotional purposes.

If we hire other companies to provide some products or services on our behalf, then we will only provide those companies the personal information they need for the Identified Purposes, and we will limit their rights to use and further disclose your personal information as appropriate in the course of their work for us.

AV limits its collection of personal information to only that information which is necessary for the Identified Purposes.  AV does not direct its site to, nor does it knowingly collect any personal information from children under the age of thirteen.

When you visit the AV web site, a cookie may be placed on your computer or the cookie may be read if you have visited the AV site previously.  AV uses cookies to allow AV to determine which products and services you have already purchased so that AV does not provide redundant information to you, and, if you are an AV affiliate, to track AV sales made to customers referred by you so that you can receive compensation under our affiliate program.  If you choose to not have your browser accept cookies from the AV web site, you may not be able to view all the text on the screens, or to experience a personalised visit, or to subscribe to certain service and product offerings on the AV site.

AV does not sell, rent or disclose your personal information to anyone else, except:


In addition, as we continue to develop our business, we or our affiliates may sell or buy other businesses or entities, or we may merge with another company.  In such transactions, personal information may be one of the transferred business assets.  Also, in the event that AV or substantially all of its assets are acquired, your personal information may be one of the transferred assets.

Your information may be stored and processed in the United States, or in any other country in which AV or its affiliates, subsidiaries or agents maintain facilities.  By using this web site, you consent to any such transfer of information outside of your country.  

After your account becomes inactive (that is, if you request to be removed from our database), AV will keep your personal information in its archives.  Your information will then be used only as necessary for tax reasons or to prove InfoVend’s compliance with any applicable law. 


AV will use reasonable efforts to keep customer personal information accurate for the Identified Purposes, and for minimizing the possibility of making inappropriate customer decisions based on such information.  Customers are responsible for informing AV about changes to their personal information.  You can do this by calling 604-730-2833 or sending an email to our privacy department. AV will use new or updated personal information it receives from customers to update its own records.  


AV will use reasonable efforts to protect customers’ personal information.


AV will afford you a reasonable opportunity to review the personal information in your file, if you so request by calling 082 479 7601 , writing to: 


P.O Box 260


South Africa


... or upon request to the Privacy Officer

If AV is not able to provide access to some aspect of a customer’s personal information, it will provide reasons for denying access such as; that by doing so would likely reveal personal information about a third party, or that it is confidential commercial information or attorney–client privileged communications, or that the information relates to a breach of an agreement or a contravention of law, or that its disclosure could reasonably be expected to threaten the life or security of another individual.

Customers have the right to request that inaccurate or incomplete information be amended as appropriate, by contacting AV or the Privacy Officer as described above.  AV will promptly correct such personal information.